Typical Tasks
Assess current or future customer needs and priorities by communicating directly with customers, conducting surveys, or other methods.
Assign duties, responsibilities, and spans of authority to project personnel.
Confer with project personnel to identify and resolve problems.
Develop and manage work breakdown structure (WBS) of information technology projects.
Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Investigative
Studying, Research based work
What personality traits do you need to succeed?
Leadership
Integrity
Initiative
Stress Tolerance
Adaptability/Flexibility
Dependability
What key skills are needed for this job?
Critical Thinking
Reading Comprehension
Active Listening
Writing
Coordination
Time Management
Expected Knowledge
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Common Activities
Coordinating the Work and Activities of Others
Getting members of a group to work together to accomplish tasks.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
